Who We Are

Alisia Walker Alisia Walker
Customer Service Rep

Alisia has a degree in Spanish with a minor in Linguistics so it's no surprise that she loves talking to customers in either English or Spanish (or both!). When she's not helping customers at Ceilume, she is sewing, crocheting, or creating some other craft project she found on Pinterest. When she's not crafting or talking, she and her husband spend a great deal of their free time driving their teenage son, Gabriel, to his Hip Hop dance classes and conventions or catching up with their son Seth's newest travel adventure.

Alisia tiene licenciatura en español con especialidad en el área Lingüística por lo que no es ninguna sorpresa que le encanta hablar con clientes en inglés o español (¡o ambos!). Cuando no está hablando con los clientes de Ceilume, le encanta estar cociendo, tejiendo, o creando algún otro proyecto de manualidad que encuentra en Pinterest. Cuando Alisia no está creando o hablando con clientes, ella y su esposo pasan gran parte de su tiempo con su hijo adolescente, Gabriel, llevándolo a sus clases de baile de Hip Hop o algún espéculo de baile o poniéndose al día con su hijo mayor, Seth.

Ben Carr Ben Carr
Customer Service Manager

Ben is our go-to-guy for Ceilume Ceiling Tiles. Trained in the Sonoma Wine Country's hospitality industry, he knows that great customer service is just as important as a quality product. After 9 years at Ceilume, if you've got a question, Ben (usually) has the answer. In his spare time he enjoys making and mixing music, watching Sci-Fi movies with his wife, Anna, and chillin' with his awesome Grandma.

David Condello David Condello
Commercial Accounts Manager

Bringing an East Coast flavor to the Customer Service team, Dave enjoys helping folks make the right ceiling decisions for their upcoming projects. His background in commercial construction comes in handy when talking to building and design professionals as well as the folks at the L&W Supply network. It is rumored that he answers ceiling-related questions at HomeDepot.com under the alias "the Ceiluminary", but you didn't hear that from us. When not working, Dave can be found exploring California on some sort of 2-wheeled machine.

Ed Davis Ed Davis

Known far and wide (we may be prone to exaggeration) as "The Ceiling Tile Guy" on YouTube (2 million views and counting!), Ed's license plate reads "CEILUME" and he may obsessively take photos of the amazing (not always in a good way) ceilings he encounters. An expert in ceiling tile safety and performance testing, when he is not spreading the word about Ceilume, Ed can be found running (slowly) the trails in Sonoma County, playing bass, and indulging in his passion for writing (his latest novella, "In all Things" was just released!).

Kristin Pool Kristin Pool
Customer Service Rep

Kristin has spent many years helping people find what they need. Whether it be as a barista in a bagel shop, as a cheese monger, or working in the cartography lab during her years at UC Berkeley, she is eager to help problem solve and get people to where they want to go. She has brought her zest for helping customers to the wonderful world of ceiling tiles. When not helping people find the perfect ceiling tile for their space, Kristin can usually be found in a movie theater, accumulating film trivia, reading, or crafting while listening to podcasts.

Noah Davis Noah Davis
Showroom Manager

Noah has spent his life (the adult portion, anyway) helping customers. His efforts recently have been focused on the creation of Ceilume's new showroom in Portland, Oregon. When he's not taking care of customers' ceiling tile needs, he's generally playing (or working on) a pinball machine with his 3-year-old son, Cooper, or enjoying an Imperial IPA. He also happens to be one of the top 1% ranked competitive pinball players in the world. He and his wife, Emma, enjoy working on their house together whenever they can.

Rachel Larman Rachel Larman
Shipping Unicorn

Rachel is our full-time Shipping Manager and part-time customer service "backup singer". With over 15 years of customer service expertise she's never too busy to pick up the phone (while the guys are at lunch) and talk about the benefits of Ceilume. When Rachel is not lovingly labeling FedEx boxes, she's out on the trails training her Arabian horse, Mystic Kid, for the sport of Endurance Racing.

Ryan Kennelly Ryan Kennelly
Customer Service Rep

Like many on the Ceilume team, Ryan has many years (over 25) worth of customer service experience. He has worked for numerous non-profits, school districts, service industries, and neigborhood associations. Wherever there is a question, inquiry, concern, or general conversation, Ryan will be present and doing his best to help. He has remodeled the last two of his homes and is now in the process of flipping a 1913 Craftsman home. Other hobbies include, surfing, painting, music, hanging with his 3 children, and cooking dinner with his wife.
Guiding Principle #4: Be generous. Prioritize our customers, our employees, and our community.