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Manufacturing Defects

Minor Defects

Because of the thin nature of Ceilume Ceiling Tiles, they may experience some minor warping and surface blemishes during the manufacturing and shipping process.

Definition of a Minor Defect

A defect that is not visible to the naked eye when ALL of the following conditions apply:

  • The ceiling tile is installed per manufacturer's instructions for its intended use in a standard 1" T-bar suspended ceiling grid system.
  • The ceiling tile is viewed from standard sight lines for a typical room.
  • The ceiling tile is viewed in normal light for a typical room.
  • The ceiling tile is viewed from a normal occupant vantage point for a typical room.

Disposition of Product with Minor Defects

Products with minor defects are judged to be in conformance with Ceilume Quality Standards, and will be shipped as good product. Customers who notice minor defects in the product prior to its installation will be given the Minor Defect definition, and instructed to evaluate the product under those conditions. Customers are expected to accept product that meets those criteria. If a customer believes the product does not meet the criteria, they are asked to provide photograpic evidence and to return product once they receive an RMA#.

Major Defects

Definition of a Major Defect

A defect that IS visible to the naked eye when all of the following conditions apply:

  • The ceiling tile is installed per manufacturer's instructions for its intended use in a standard 1" T-bar suspended ceiling grid system.
  • The ceiling tile is viewed from standard sight lines for a typical room.
  • The ceiling tile is viewed in normal light for a typical room.
  • The ceiling tile is viewed from a normal occupant vantage point for a typical room.

Disposition of Product with Major Defects

Product determined to have major defects at the time of manufacture will not be shipped. Product returned under an RMA# (see above) will be evaluated upon receipt, then rendered unsellable. Plastic from major defect tiles will be recycled for other, non-ceiling tile uses.

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