Shipping and Delivery

Shipping

Ground shipping to anywhere in the United States is free. Ceilume ships all eligible ceiling tile orders via the common carrier of our choice (UPS, Fedex, etc.).

Signature Requirement

Signature Required Video For your protection against loss, theft, or damage, all Ceilume shipments are automatically shipped with a signature requirement.

If you will not be available to sign, please plan to have your order shipped to an alternate address (your work, neighbor, family member) where someone will be present to sign for your shipment and verify that it has arrived safely or to note any problems in the unlikely event they should occur.

If this is not an option for you, please contact us directly and we will gladly work with you to make other arrangements.

Large Orders

Please note that larger orders may need to ship via freight carrier rather than common carrier. When your order is placed we will collect information specific to freight deliveries. Once your palletized order has been picked up we will send you the carrier information and a PRO number for tracking.

Expedited Orders

For expedited orders, shipping costs are based on Fedex's current posted rates, and are calculated by both the size and weight of the ceiling tile package(s) being shipped. An expedited shipping quote for your order can be obtained by entering your shipping address zip code in the appropriate field in your shopping cart.

Shipping Time

Please see the map below for Fedex's estimated ground shipping time from our manufacturing facility in Graton, CA (business days in transit):

Fedex Ground Shipping Map

Delivery

All Ceilume Ceiling Tiles are custom run to order, and manufacturing can take up to five business days. Some orders may be processed more quickly, but no guarantees are offered for faster manufacturing than stated above. Manufacturing time begins once payment is received and/or approved (please see our Payment page for more information).

Total Delivery Time = Manufacturing Time + Shipping Time

Please note that choosing expedited shipping will only expedite the shipping time of your order - it will not speed up the manufacturing process.

Canadian? No Problem!

To provide our Canadian customers with the very best pricing and service we encourage you to purchase directly from Elegant Ceilings, our Canadian Ceilume distributor. See the full line of Ceilume Ceiling Tiles at www.ElegantCeiling.com, and don't hesitate to call them for assistance 1-888-544-0369, Monday - Saturday, 9:30AM - 5:00PM Eastern or email any time at info@elegantceiling.com.

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